I teach courses on quality improvement, game theory, and operations management. I hold a PhD in management science from the University of British Columbia, an MBA from the University of Ottawa, and a BSc from the Royal Military College of Canada. Before my academic career, I worked as an aircraft maintenance manager. My professional certifications from the American Society for Quality include a Six Sigma Black Belt in quality improvement.

My awards include a Fulbright Scholar Research Chair and a Chancellor's Chair for Teaching Excellence. I have been a visiting chair in war and peace studies at Norwich University, a visiting professor at the U.S. Naval Postgraduate School, an associate professor at Carleton University, and an assistant professor at the Royal Military College of Canada.

I periodically write opinion columns for newspapers like the Globe & Mail, National Post, and Toronto Star. My columns have also appeared internationally in outlets like the Buffalo News, Jerusalem Post, New Zealand Herald, and The Conversation. I have given more than 400 interviews to radio and print news media, including the New York Times, the Wall Street Journal, and The Economist.